Conflict Resolution
Experts
Harnessing Conflict Management Solutions and Facilitative Mediation. Choose CMS as your trusted partner in resolving workplace disputes and promoting harmonious work environments. Together, we can transform your workplace into a space of cooperation and productivity.
Solving workplace conflict through mediation
We understand conflicts can have deep-rooted causes, so we use theories like Betari’s Box and the Chimp Paradox to uncover their origins. These insights help us understand the complexities of workplace conflicts and develop tailored resolution strategies.
Contact usMediate don't litigate
Litigation can be very expensive, mediate before it progresses
At CMS Ltd, we know workplace conflicts can arise from various sources, including societal and cultural differences, discrimination, bullying, harassment, and substance abuse. Our facilitative mediation approach focuses on open communication, empathy, and understanding. Our neutral mediators help parties find mutually agreeable solutions, allowing individuals to express their perspectives and needs.
We emphasise both conflict resolution and prevention. By identifying the root causes of conflicts, we help organisations develop strategies to prevent future disputes. We offer tailored training programs and workshops on conflict awareness, effective communication, and creating inclusive work environments, fostering a culture of respect, understanding, and collaboration.
Process of Workplace Mediation
The process of mediation usually lasts for one day with 6 key steps
Instruction
Once your contact us and decide to instruct, we will onboard you and arrange a date for the mediation.
Introductions
Individual introductions. Explaining the mediation process, managing expectations, and setting ground rules
Individual Accounts
Individually obtain the accounts from all parties concerning the sequence of events that have led to the conflict.
All Parties Meeting
Bringing all parties together for respectful and problem-solving dialogue.
Identify Common Ground
Identifying common ground between the parties and areas of disagreement. Develop areas of agreement and explain perceptions.
Working Agreement
Create a working agreement plan. Explain the future roles of all parties and the confidentiality of the working agreement plan.