Legal
On this page you will find both our website terms and conditions as well as our privacy policy. If you require any other form of legal documents from us please contact info@cmsmediationservices.co.uk
Terms & Conditions
1. Introduction
These terms of use (together with the documents referred to in them) set out the terms on which you may use our website www.carmichaelmediation.com ("our site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
2. Information About Us
www.carmichaelmediation.com is a site operated by Carmichael Mediation Services Limited ("we", "us", or "our"). We are registered in England and Wales under company number 10967444 and have our registered office at Grosvenor House, 11 St. Pauls Square, Birmingham, West Midlands, England, B3 1RB.
3. Access to Our Site
3.1. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
3.2. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
4. Use of Our Contact Forms and Lead Generation Services
4.1. By submitting your information through our website's contact forms or other lead generation tools, you:
- Consent to be contacted by us via email, telephone, or other means regarding our mediation services
- Confirm that the information provided is accurate and complete
- Acknowledge that submission of information does not guarantee our services will be provided
4.2. We will process your personal information in accordance with our Privacy Policy.
5. Intellectual Property Rights
5.1. We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to content posted on our site.
5.3. You must not:
- Modify the paper or digital copies of any materials you have printed off or downloaded
- Use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
- Use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us
6. Information and Content on Our Site
6.1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
6.2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
7. Our Liability
7.1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
7.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
7.3. We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site
- Use of or reliance on any content displayed on our site
- Loss of profits, sales, business, or revenue
- Business interruption
- Loss of anticipated savings
- Loss of business opportunity, goodwill or reputation
- Any indirect or consequential loss or damage
8. Viruses, Hacking and Other Offences
8.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
8.2. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
8.3. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
9. Linking to Our Site
9.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
9.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
10. Third Party Links and Resources
10.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
10.2. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Changes to These Terms
11.1. We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
2. Applicable Law and Jurisdiction
12.1. These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law.
12.2. We both agree to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
To contact us regarding these terms of use, please write to:
Carmichael Mediation Services Limited
Grosvenor House
11 St. Pauls Square
Birmingham
West Midlands
England
B3 1RB
Email: info@cmsmediationservices.co.uk
Privacy Policy
Privacy Policy
1. Introduction
Carmichael Mediation Services Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any information you provide when you use our website or engage with our services.
We are registered in England and Wales under company number 10967444 with our registered office at Grosvenor House, 11 St. Pauls Square, Birmingham, West Midlands, England, B3 1RB.For the purpose of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we are the data controller of your personal data.
2. Information We Collect
2.1 Information you give us
When you use our website or contact us about our services, you may provide:
- Name and title
- Contact information (email address, phone number, postal address)
- Business or organisation details
- Information about your mediation needs
- Any additional information you choose to provide in your communications with us
2.2 Information we collect automatically
When you visit our website, we automatically collect:
- Technical information, including your IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Information about your visit, including pages you viewed or searched for
- Page response times and download errors
- Length of visits to certain pages
- Page interaction information (scrolling, clicks, mouse-overs)
2.3 Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a better experience and improve our site. For detailed information about the cookies we use, please see our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 To provide our services
- Respond to your enquiries
- Provide information about our mediation services
- Arrange and conduct mediation sessions
- Process payments
- Maintain our records
3.2 To improve our service
- Analyse website usage to improve our content
- Customise our website according to your interests
- Monitor and improve our customer service
3.3 To communicate with you
- Send service-related communications
- Provide updates about our services
- Send promotional materials (with your consent)
- Respond to your questions and feedback
4. Legal Basis for ProcessingWe process your personal data on the following legal grounds:
4.1 Contract performance
- When processing is necessary for the performance of a contract with you
- To take steps at your request before entering into a contract
4.2 Legitimate interests
- To improve and develop our services
- For marketing purposes
- To prevent fraud
- To ensure network security
4.3 Legal obligation
- To comply with legal and regulatory requirements
- For record-keeping purposes
4.4 Consent
- For sending marketing communications (where applicable)
- For using certain cookies on our website
5. Data Sharing
We may share your personal information with:
5.1 Service providers
- IT and system administration providers
- Professional advisers
- Payment processing providers
5.2 Other parties
- When required by law
- In connection with legal proceedings
- To protect our rights, property, or safetyWe require all third parties to respect the security of your personal data and treat it in accordance with the law.
6. Data SecurityWe have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These include:
- Encryption of data
- Secure servers
- Firewalls
- Access controls
- Staff training
7. Data RetentionWe will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:
- Legal requirements
- Accounting purposes
- Complaint handling
- Business recordsFor standard enquiries, we typically retain data for 6 years after our last contact with you.
8. Your Legal RightsUnder data protection law, you have rights including:
- The right to access your personal data
- The right to correction of inaccurate data
- The right to erasure of your personal data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision making and profiling
To exercise any of these rights, please contact us using the details below.
9. International TransfersWe do not transfer your personal data outside the UK/EEA. If this changes, we will ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. How to Contact Us
For any questions about this privacy policy or our data practices, please contact us at:
Carmichael Mediation Services Limited
Grosvenor House
11 St. Pauls Square
Birmingham
West Midlands
England
B3 1RB
Email: info@cmsmediationservices.co.uk
12. Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.